5/5 – (22 votes) Virtual customer service is an essential part of building strong relationships with your purchasers. Gone are the days when you had to visit a specific place hoping to get a refund or solve other customer problems. And that’s good because, according to research, 89% of customers are willing to abandon brands following a poor customer experience. However, thanks to virtual customer service, more and more companies are keeping their fans. What is Virtual Customer Service? Virtual customer service includes offering multiple options to customers to contact you via tools like email, live chat, virtual call center,
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